Support is the product as much as the servers are. This role answers the person whose site is down, fixes it, and explains what happened in language they can act on.
What you will do
- Resolve tickets and live chats on hosting, email, DNS and domains
- Diagnose site issues across cPanel, PHP, databases and SSL
- Carry out website migrations for new customers
- Escalate properly, with the detail the next engineer needs
- Turn repeat questions into knowledgebase articles
What we are looking for
- Hands-on cPanel, DNS, email and SSL troubleshooting
- Clear written English and patience with non-technical customers
- You read the error before answering
- Willing to work a shift pattern including nights or weekends
Nice to have
- WordPress troubleshooting
- A second language
- WHMCS familiarity
Apply for this role
No positions are open at the moment. The roles listed here are the kinds of work we hire for, published so you can see what we look for. Applications are closed and this form cannot be submitted yet — please check back, or get in touch if you would like us to keep you in mind.