Terms Of Services

Terms Of Services

Domain Privacy

Terms Of Services Of Giddy Host

1.Purpose

These Terms of Service (“TOS”) represent the basis of a contract between you, or the entity on whose behalf you are executing this agreement (“you” or “you're”), and GiddyHost. (“GiddyHost”, “we”, “us”, or “our”). By corresponding with us, browsing our web properties, or using our Services you accept these TOS and you agree to abide by the then-current version of these TOS, our Acceptable Use Policy, our Support Policy, our Refund & Billing Policy, our Privacy Policy, our Server Maintenance Policy, and our DMCA Policy, each of which is integrated into the TOS by reference (together, the “Policies”). These Policies may be modified from time to time by us and, by continuing to use our Services, you agree to be bound by the modifications. The most recent version of these TOS can always be found here.

2.Customers

While we facilitate your business on the Internet, we are an independent contractor. We only have control of the products and services we provide directly, and are not liable for your actions, the actions of third party service providers, or the actions of individuals who use your instance of such products and services (“End Users”).

3.Services

GiddyHost provides a number of services and products to its customers, which are collectively referred to in these TOS as the “Services”. Regardless of whether you pay for a Service or it is provided as part of a package, as a standalone full price or discounted service or for free, any Service you request or allow to be provided by GiddyHost is included as part of the “Services” we refer to in these TOS and the other Policies. All Services are subject to each of our Policies. Certain Services may also be provided by third parties and their terms of service or use that may contain additional or different terms will also apply to your use of such Services. We may change the specifications or details of the Services at any time but we have no obligation to change the Services. Additionally, the third parties we contract with to provide Services may change their offering at any time, including between the time of purchase and the date the Services are delivered. We will use commercially reasonable efforts to inform you of changes to the Services.

A . Knowledgebase: Additional information on our Services, including those listed below, can be found in our Knowledgebase, located at: https://clients.giddyhost.com/knowledgebase. These TOS govern where they are in conflict with anything posted in the Knowledgebase.

B . Services Offer: GiddyHost offers a number of different products and services, including but not limited to those listed below. These TOS and our Policies apply to all Services, whether or not listed below. Details are available on the websites indicated and the details at those websites does not modify or supplement these TOS or our Policies.

i. Shared Web Hosting (databases hosted as part of Shared Web Hosting are limited to five (5) gigabytes per database and email accounts hosted as part of Shared Web Hosting are limited to fifteen (15) gigabytes of space): https://giddyhost.com/shared- hosting/

ii.WordPress Hosting (Linux based): https://giddyhost.com/wordpress-hosting/

iii.Reseller Hosting (databases hosted as part of Shared Web Hosting are limited to five (5) gigabytes per database and email accounts hosted as part of Shared Web Hosting are limited to fifteen (15) gigabytes of space): https://giddyhost.com/reseller- hosting/

iv. Email Hosting (POP3, SMTP, IMAP): https://giddyhost.com/email- hosting/

C. Domain Registration: https://clients.giddyhost.com/cart.php?a=add&domain=register

D.Terms Specific to Domain Name Services.

i. We resell domain names. When you apply to register a domain name, your request is transmitted to eNom (www.eNom.com). By using our Domain Name Services, you agree to be bound by eNom’s domain name registration policies and procedures, so please read them. These policies and procedures are available at: www.eNom.com/terms. Because of the mechanics of domain name registration, we cannot guarantee that your domain name will be registered. After registration, it is your responsibility to ensure your domain name does not lapse and is timely renewed and we are not responsible for any lapse or any damages caused by any lapse. We will make commercially reasonable efforts to renew any domain names that are set to auto- renew. NOTWITHSTANDING THE FOREGOING, ANY SUCH RENEWAL IS YOUR RESPONSIBILITY AND WE SHALL HAVE NO LIABILITY FOR THE FAILURE OF ANY SUCH RENEWAL OR AUTO RENEWAL, ANY RELATED DOMAIN EXPIRATION, OR THE REGISTRATION OF ANY EXPIRED DOMAIN BY A THIRD PARTY.

ii. It is your sole responsibility to fully investigate and ensure that the domain name you register does not infringe on the legal or intellectual property rights of others. We do not check to see whether a domain name you register or use infringes on the rights of any third party and we suggest you seek advice from legal counsel before registering any domain.

iii. GiddyHost will use commercially reasonable efforts to comply with any legal order to cancel, modify, or transfer your domain name. ICANN's Transfer Policy requires a 60-day transfer lock to apply to your domain name(s) in the event of any “Change of Registrant.” GiddyHost currently locks your domain name for any change involving your WhoIs information. This feature is designed to protect your domain from any unauthorized attempt to transfer your domain. We do not offer an option to opt out of the 60-day transfer lock. Any “Change of Registrant” as defined by ICANN's Transfer Policy will subject the domain to a 60 days transfer lock. Please note that the parameters that trigger the 60-day transfer lock are subject to change. The current parameters which trigger the 60-day lock include (A) change of registrant First Name, (B) change of registrant Last Name, (C) change of registrant Organization Name, (D) change of registrant Email. You also agree and understand ICANN’s policies for Domain Verification and any other current or future policies they might enact. More information can be found here: https://www.enom.com/reseller/legal-policy- agreements/registrant-benefits-and- responsibilities/, https://www.icann.org/en/resources/registrars/reg istrant-rights/educational, and https://www.icann.org/en/resources/registrars/registrant- rights/benefits

E. Terms That Apply to All Hosting Services.

i. Our Hosting accounts are allocated bandwidth depending on the package you select. The bandwidth for Services purchased does not roll over and is not creditable across periods. In the event you require more bandwidth than you have purchased, your account may be suspended until the next period, you may purchase additional bandwidth by upgrading your account, your account may be terminated for a violation of the terms of the package you purchased, or we may charge you an additional fee for the overage, in our sole discretion.

ii. We will provide, as part of the Service cost, the number of primary IP addresses included in the plan you select. You may request additional IP addresses for an additional fee. If we need to change one of your assigned IP addresses we will notify you of the change by email. You may use the IP addresses provided only in association with the Services and they may not be transferred.

iii. In using our hosting Services, you may not place excessive burdens on our CPUs, servers, or other resources, including our customer support services. You understand that bandwidth, connection speeds, and other similar indices of capacity are maximum numbers. Consistently reaching these capacity numbers may result in our need to place restrictions on your use of the Services, including suspension or termination of your account or a reduction in bandwidth available for your use (also known as bandwidth throttling), in our sole discretion. You agree that we may place restrictions on your use of the Services or customer support services to the extent that they exceed the use of these resources by similarly situated customers.

iv. Shared Web Hosting accounts are allowed to use a maximum of six hundred thousand (600,000) inodes and thirty-five (35) concurrent HTTP connections to the server. Backups should be downloaded and removed after creation.

v. For Shared, Reseller, Managed, and Core Managed Hosting accounts, backups older than thirty (30) days in a customer account may be removed from the server at our discretion.

vi. For Shared Web Hosting and Reseller Hosting, the terms “unlimited” and “unmetered” are defined by our experience with similarly situated customers. This means that your use of our resources may not exceed that of similarly situated customers. Shared and Reseller Web Hosting Use may not include: (i) streaming content (other than that which is incidental to your website’s operation), (ii) management of very large photo galleries, (iii) storage of a large amount of uncompressed or full- size digital images, (iv) online file (FTP) serving, (v) distribution of large audio or video content such as MP3 files, and (vi) online backups (i.e. backup of desktop/laptop computer, files, or anything not directly related to the website). You agree that we may remove impermissible materials from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other customers: (i) cPanel or other backups stored locally, (ii) Softaculous backups stored locally, (iii) Softaculous backup temp files, (iv) Common CMS backups stored locally, (v) Common CMS backup temp files, (vi) Common CMS backup logs, (vii) excessively sized error logs, and (viii) any other large files deemed unnecessary for core website functionality or not containing any valuable data.

vii. Reseller Hosting accounts are allowed to use a maximum of six hundred thousand (600,000) inodes per account and thirty-five (35) concurrent HTTP connections to the server. Backups should be downloaded and stored remotely.

viii. Email Hosting enables a user to use specific Services, including cPanel services, to create or delete email accounts, manage passwords, set mailbox space quotas, or configure other server- specific settings. Email Hosting services are subject to certain storage limitations and we auto-delete email in your trash or deleted folder after such email becomes more than thirty (30) days old in order to help you manage storage limits. We may also delete mail in your spam or bulk mail folder after such email becomes more than thirty (30) days old in order to help manage storage limits. Notwithstanding any automatic complimentary backup services, you should backup and save your emails locally to ensure they will be available when needed. If an email is deleted, we will use commercially reasonable efforts to retrieve such email but cannot guarantee recovery of any emails. Email accounts may be subject to storage quotas specified in a particular package.

ix. Our Email Hosting Services do not ensure that your inbound and outbound emails will be delivered; settings beyond our control may impact email deliverability, including emails being sent to a spam folder or emails not being delivered at all. IP address blacklisting beyond our control may also affect email delivery.

4.Resellers

Whether you are a reseller or use Reseller Hosting Services, you agree to abide, and be bound, by the terms of these TOS and our Policies, including all provisions related to indemnification and termination for a violation of these TOS and our Policies. All additional or different terms, representations, warranties or covenants than those included in these TOS or our other Policies, including those made about the capabilities of any Services by any third party, are specifically disclaimed. Further, such proposed additional or different terms shall be deemed a violation of the Terms of Service and could result in cancellation of your account.

5.Access

You will not have physical access to any of the servers on which your data is stored. These servers will often be shared with third parties. Use by any third party may affect your use and administration of the server. You shall not take any actions to limit the use of or alter the server or Service functionality or the functionality of any related equipment.

6.Control Panels

You will not have physical access to any of the servers on which your data is stored. These servers will often be shared with third parties. Use by any third party may affect your use and administration of the server. You shall not take any actions to limit the use of or alter the server or Service functionality or the functionality of any related equipment.

A. cPanel

i. cPanel Services are provided through a third party. When you subscribe for the use of cPanel with any of the Services, you agree to be bound by cPanel’s End User License Agreement, available at: https://cpanel.com/legal-store.html. Please be sure to review cPanel’s End User License Agreement before use of cPanel- related Services.

ii. Starting on January 1, 2021 (the “New cPanel License Start Date”), if your web hosting plan comes with access to cPanel- related Services, a cPanel license will be applicable to your plan. Your web hosting plan will determine which type of cPanel license will be applicable. Each cPanel license type comes with a set number of cPanel accounts that can be created. If you need additional cPanel accounts than what is included with your plan’s default cPanel license, you may be required to either upgrade your plan or purchase additional cPanel accounts..

7.Enrollment; Account Information

A. Enrollment. YOU WARRANT THAT BEFORE YOU USE ANY OF THE SERVICES OR SIGN UP FOR AN ACCOUNT THAT YOU ARE AT LEAST 18 YEARS OF AGE AND HAVE THE AUTHORITY TO BIND YOURSELF OR THE ENTITY YOU REPRESENT TO THESE TOS. You may be subject to a credit check and screening for potential fraud and accurate information must be supplied for purposes of this screening. Further, before using the Services, you represent and warrant to GiddyHost that: (i) you have the experience and knowledge necessary to use the Services; (ii) you understand and appreciate the risks inherent to you, your business, and your person, which come from using the Services in particular and doing business on the Internet in general; and (iii) you will provide us with material that may be implemented by us to provide the Services.

b. Account Information. You are required to provide us with accurate information when setting up your account. You must also keep this information, including your email address, up to date during the course of our relationship. On occasion, we may need to communicate with you by email about the Services. We have no responsibility, or liability, for interruptions in the Services, or damages of any sort, based on email communications that are misdirected or blocked by a third party application, including as a result of your failure to maintain updated account and contact information or for circumstances beyond our control.

c. Account Security
i. You are responsible for all actions that are performed with, by, or under your account credentials whether done by you or by others. All account access, password, and other security measures are your responsibility. GiddyHost is not liable for any damages, direct or indirect, that result from unauthorized account access or use.

ii. In addition to terms under the Support Policy, in connection with support services, you will be responsible for all authorized actions taken by our support personnel using your login. Before you request support, you should back up your data.

iii. You agree to give GiddyHost permission to access your accounts for the purpose of troubleshooting technical issues with the account or server and to confirm compliance with all of our Policies. We also conduct automated scans of data for security purposes and reserve the right to change permissions, modify files, or quarantine files that are deemed to be malicious in nature.

8.Term of Agreement; Billing & Payment.

A. Term: We are not bound to perform Services until we receive payment from you when you checkout through our web platform (the “Effective Date”). We will begin delivery of the Services on the Effective Date and continue until the date set out on the page describing the Services located at giddyhost.com (“Initial Term”).

B. AUTOMATIC RENEWAL. The Initial Term will AUTOMATICALLY RENEW for successive periods of equal duration (each a “Renewal Term. If you wish to discontinue the Services, you need to notify us by using one of the methods below before automatic renewal for a Renewal Term. You can notify us by:

i. Submitting a cancellation at least one (1) day before the beginning of a Renewal Term through our online cancellation form found at giddyhost.com; or

ii. Contact us at least fifteen (15) days before the beginning of a Renewal Term by sending an email to billing@giddyhost.com or contacting us through our customer portal at https://giddyhost.com.

C. Termination. Regardless of the method of termination by you, valid proof of account ownership and authorization to cancel are required to terminate an account.

I. Termination for Convenience.

1. Either party may terminate the Services for convenience upon fifteen (15) days prior by providing written notice to the other. We only accept cancellations through our online cancellation form found at giddyhost.com. If you terminate for convenience, you will be responsible for all charges for the duration of the then active Initial or Renewal Term. For details on our Money Back Guarantee, please see our Refund & Billing Policy, located.

2. Before canceling, we request that you, but do not require you to, contact us and request an escalation of your issue if your cancellation is due to unsatisfactory services or an unsatisfactory answer to a previous issue. If your agreement with us is for a set term, please contact us prior to canceling to determine what your charges will be in connection with the termination. All cancellation requests need to be submitted through our online cancellation form found at giddyhost.com.

ii. GiddyHost Termination. We reserve the right to immediately suspend or cancel the Services without notice: (a) for a violation of these TOS, including any of our Policies; (b) for your failure to pay any amounts due, (c) to prevent a service interruption by an Internet Service Provider or other network services provider, or (d) to protect the integrity of Giddyhost network or the security of the Services. You are not entitled to notice or protest should we exercise these rights. Upon termination, your account will be closed, data deleted, and all fees and charges due and payable must be paid to us. Once your account is closed, we have no responsibility to: (x) forward email, or other communications or (y) maintain any data backup that predates the termination date. If allowed, you are encouraged to keep the Service active during a transition period should you seek to forward your email or other communications. If we suspend or terminate your use of our Services because you have violated these TOS, including any of our Policies, we will not provide you with a credit.

iii. For Breach. You may terminate the Services upon the occurrence of a material breach by GiddyHost, which has not been cured within thirty (30) days of our receipt of written notice of the breach. A material breach does not include any of the items listed in Section 19(b). Notice of a material breach must contain sufficient detail for us to identify the breach and attempt to take corrective action.

D. Post Termination Access.If we are able to provide data from backup in an account that has been terminated, you will be subject to a one-time charge of seventy-five dollars ($75) or more to cover the cost of the access. All data in accounts that are not renewed or are terminated will be removed from our servers and will likely be irretrievably lost. Any domain registration packages associated with these accounts will also be canceled.

9.Money Back Guarantee

We don’t want any customers to leave. However, if you do want to leave, we offer a Money Back Guarantee that will allow you to receive a full or partial refund of certain fees. For details on this policy, please see our Refund & Billing Policy, located.

10.Use of the Services

Your use of the Services is governed by these TOS, including our Policies. GiddyHost PROVIDES NO GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, OR CONTINUOUS, OR THAT YOU WILL BE ABLE TO ACCESS GiddyHost NETWORK AT A PARTICULAR TIME, OR THAT ANY DATA TRANSMITTED BY GiddyHost IS ACCURATE, ERROR FREE, VIRUS FREE, SECURE, OR INOFFENSIVE.

11.Testimonials

You may provide us with a written or verbal endorsement of our Services in connection with your use of the Services (“Endorsement”). The Endorsement will be the actual first- hand account of your experience using our Services. Any Endorsements you provide will be owned by us and we may, at our discretion, use the Endorsement to promote our Services in-person, in print, online, and all other media. We may also edit the Endorsement for brevity or other reasons, so long as it is consistent with your original Endorsement. In connection with our use of your Endorsement, you hereby agree that we may use your first name, last initial, home state, voice or likeness, and/or contact information in connection with its publication of the Endorsement. If, at any time, you want us to stop using your Endorsement, please contact us using the contact information in Section 18 and we will cease using the Endorsement soon after processing your request.

12.Data Backups

YOU ACKNOWLEDGE THAT IT IS SOLELY YOUR RESPONSIBILITY TO REGULARLY BACK UP AND MAINTAIN COPIES OF YOUR DATA OUTSIDE OF A2 HOSTING’S NETWORK. GiddyHost is not responsible for any data loss or corruption, including that results from (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, (iv) any software or other technology failures, or (v) account termination, cancellation, or suspension.

13.Licenses; Intellectual Property; Data Ownership

A. Services performed or provided by GiddyHost are either GiddyHost original work or are the works of third parties from which GiddyHost has obtained necessary permissions to provide and are not “works made for hire”. We hereby grant you a license to use the Services and technology under the terms of these TOS, including our Policies. The license is non-exclusive, non-transferable, non-sublicensable worldwide, and royalty free and terminates when you or GiddyHost terminates the Services.

B. All right, title and interest in GiddyHost technology and the Services shall remain with GiddyHost, or GiddyHost licensors. You are not permitted to circumvent any devices designed to protect , or its licensors’, ownership interests in the technology or Services provided to you. In addition, you may not reverse engineer this technology or the Services.

C. We use all information we gather as specified under the terms of our Privacy Policy. You hereby grant GiddyHost, and any third parties used by GiddyHost to provide the Services, a non-exclusive, non-transferable, worldwide, royalty free license to use, disseminate, transmit and cache content, technology and information provided by you and, if applicable, End Users, in conjunction with the Services.

14.Customer Relationships

We strive to provide you with courteous, professional, and technically accurate support. Although we understand how frustrating technical problems can be, we ask that you treat us with respect and we will do the same in return. Our ultimate goals are the same, providing you with accurate support in a timely manner. If you feel you have been treated unfairly or have any other complaints, you may contact us to reach a supervisor directly.

15.Support Hours

The timeframes below are when the applicable method of support is provided. You can of course submit tickets outside this time frame, but answers may not be received until business hours resume.

6.Support

Technical Support Tickets: 24 hours a day, 7 days a week

LiveChat: 24 hours a day, 7 days a week

Phone: 24 hours a day, 7 days a week

Billing Tickets: Monday-Friday 9:00AM - 7:00 PM US Eastern Time

Customer Reviews

Our customers love our service, so will you!
Bisak Healthcare
Bisak Healthcare
2023-09-14
Giddyhost team is outstanding. My business website was professionally done by them, and I like their work ethics. No regret whatsoever!
Adejumo Oreoluwa Moses
Adejumo Oreoluwa Moses
2023-07-20
Giddy host has the best servers.☺️ very fast and reliable
Ademola Olaniyi
Ademola Olaniyi
2023-06-12
Exceptional service with Fast Servers. I will recommend GiddyHost again and again. The customer care team are highly professional
Shedrach Anyaoha
Shedrach Anyaoha
2023-05-14
I enjoy the service and customer service. Thanks to you and the team.

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